What needs to happen without fail? Where are your blind spots? Is your labour spend going on customers or admin?
Is your biggest single expense giving you value for money? Can you reduce that expense and improve your business at the same time?
How can you secure your investment without policing your people? Is your GP lower than theoretical? How much lower?
Could you afford to lose a hygiene star? Are you covered for every customer eventuality? How much it it all costing you?
How efficient are your costs? Are you spending money in the best way? How quickly do you know if you aren’t?
It all comes down to EBIT. Can you drive sales up, and conversion up without unnecessary CapEx?